Effective Date: June 1, 2026

Torres Senior Living Advisors, LLC (“Torres Senior Living Advisors,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, telephone communications, text messages, email, intake forms, referrals, and senior living placement services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

We may collect personal information that you voluntarily provide when requesting information, contacting us, completing an intake form, requesting placement assistance, scheduling a consultation, or otherwise using our services.

Information may include:

• Name
• Telephone number
• Email address
• City or preferred geographic area
• Information about a senior, family member, responsible party, or authorized representative
• Preferred senior living location
• Desired type or level of care
• Budget and financial considerations related to placement
• Current living situation
• Move-in timeline
• Mobility and accessibility needs
• Memory or cognitive concerns
• Care and support needs
• Information necessary to identify appropriate senior living options
• Referral source
• Communications and correspondence with us

Because senior living placement decisions may depend upon an individual's care needs, you or an authorized representative may voluntarily provide health, medical, mobility, cognitive, medication, or other care-related information. We request that you provide only information reasonably necessary for us to assist with senior living placement.

We may use information we collect to:

• Assess senior living and care needs
• Identify appropriate assisted living, memory care, board and care, or other senior living options
• Recommend and coordinate potential placements
• Communicate with seniors, families, responsible parties, and authorized representatives
• Coordinate tours and introductions to senior living communities
• Communicate with participating senior living communities and care providers when authorized or reasonably necessary to provide requested placement services
• Respond to questions and requests
• Provide customer service and follow-up
• Maintain business and referral records
• Improve our services and website
• Prevent fraud, misuse, or security incidents
• Comply with applicable legal and regulatory obligations

When you request placement assistance, we may share information reasonably necessary to evaluate potential placement with assisted living communities, residential care facilities for the elderly (RCFEs), memory care communities, board and care homes, and other appropriate providers.

We seek to limit information shared to what is reasonably necessary for placement assistance.

We do not guarantee admission, acceptance, availability, pricing, services, licensing status, or the quality of care provided by any third-party facility or provider.

Torres Senior Living Advisors may receive referral compensation from participating senior living communities or care facilities when a client chooses and moves into a participating community.

Our senior placement assistance is generally provided at no direct cost to seniors and their families unless otherwise expressly disclosed and agreed to in writing.

Torres Senior Living Advisors does not sell personal information to data brokers or unrelated third parties for monetary compensation.

We do not disclose personal information to unrelated third parties for their independent marketing purposes except where you have provided authorization or where otherwise permitted or required by law.

If you provide your telephone number or email address, we may use it to respond to inquiries and communicate with you regarding requested placement services, referrals, appointments, tours, follow-up, and related matters.

Message and data rates may apply to text communications depending on your wireless carrier and plan.

You may request that we stop nonessential text or email communications at any time by contacting us.

Our website may automatically collect limited technical information such as browser type, device information, IP address, referring pages, pages visited, and general website usage information.

We may use cookies or similar technologies to operate the website, understand website traffic, improve functionality, and evaluate the effectiveness of our services.

Third-party website hosting, analytics, security, scheduling, form, or other technology providers may process limited information on our behalf.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, electronic transmission, or information storage method can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to provide services, maintain appropriate business records, comply with legal obligations, resolve disputes, and protect our legitimate business interests.

California residents may have certain rights regarding their personal information under applicable California privacy laws.

Depending upon the law applicable to Torres Senior Living Advisors and the circumstances of the request, these rights may include requesting information about personal information we maintain, requesting correction of inaccurate information, or requesting deletion of certain information.

Some information may be retained when permitted or required by law.

To submit a privacy request, contact us using the information below. We may need to verify your identity or authority before completing certain requests.

Our services are intended for adults seeking senior living and care-related assistance. Our website and services are not directed toward children under 13, and we do not knowingly solicit personal information from children under 13.

Our website or communications may contain links to senior living communities, healthcare providers, government resources, or other third-party websites.

Torres Senior Living Advisors is not responsible for the privacy practices, security, accuracy, or content of third-party websites or organizations.

Information regarding health conditions, medications, mobility, memory, cognition, or care requirements may be provided voluntarily to assist us in identifying potentially appropriate senior living options.

Torres Senior Living Advisors is a senior living referral and advisory service and does not provide medical advice, diagnosis, treatment, legal advice, or financial advice.

Our services should not be used as a substitute for advice from qualified healthcare, legal, or financial professionals.

We may update this Privacy Policy periodically to reflect changes in our business practices, website, services, or applicable requirements.

The effective date displayed at the beginning of this policy indicates when it was most recently updated.

Questions, concerns, or requests regarding this Privacy Policy or your personal information may be directed to:

Torres Senior Living Advisors, LLC
La Habra, California
Phone/Text: 562-397-5385
Email: torresseniorlivingadvisors@gmail.com
Website: www.torresseniorlivingadvisors.com

© 2026 Torres Senior Living Advisors, LLC. All rights reserved.